Identification cards

Both types of ID cards are issued under a deposit of 200 CZK, which is refundable upon fulfilment of conditions in the “Identification card application contract”. Students who would choose International ISIC card must pay additional fee for the international license.

Deposit for the ID card is forfeited in case of non-enrolment to the studies.

Applicant admitted to studies will follow the instructions in the online application form (https://prihlaska.upol.cz).
Student that was admitted to more than one studies (more faculties) should send only one ID card application form and pay a deposit only once.

How to pay the deposit for the ID card: 

1. Online payment
   You can pay the deposit by the payment gate at Portal using you bank card. We highly prefer this form of payment. Click the “Pay deposit online” button available after login to Online Application Form (https://prihlaska.upol.cz), then you will select card type and upload photo.
2. Payment by bank transfer
   If a student cannot pay the deposit online, he/she can pay it by bank transfer to: bank account number/bank code 19-1096330227/0100. You must include your unique variable symbol from the Online application form (https://prihlaska.upol.cz) and write your name and surname into the payment note. Incorrectly written variable symbol means your payment will not be paired and therefore the student card will not be issued.
3. Payment at the ID card office (exceptional cases)
   Students, who haven’t sent their application form using Online Application Form or for some verifiable reason have not paid the deposit by any of the aforementioned ways, must pay at the ID card office.

Place and date of the mass ID card distribution are published in September on the Computer Centre website – section General Information – mass distribution of ID cards to 1st-year students. Students will receive information regarding the ID card print via email. Students can find out whether their card is printed by entering their name in the search bar at https://portal.upol.cz.

First-year students pick up their cards during the mass distribution.

It is possible to pick up the validation stamp or the ID card outside the mass distribution period in the ID card office during office hours.

Where to put credit to the ID card for canteen and xerox services

• Canteen 
  Credit can be put on the new card online via debit card payment, or online encashment can be set up at http://menza.upol.cz/WebKredit. The card can also be charged by cash or meal vouchers at the cash office of the canteen (at 54 17. listopadu street) or at FreshUP bistros. All necessary information can be found at https://skm.upol.cz/en/dining/basic-information/.
• Library – xerox services
  You can put credits for xerox services on the 1^st floor of the Armoury building in Central Library (desk B) or at faculty branches (https://www.knihovna.upol.cz/en/branches/).

If a student ends their study and they want to collect the remaining ID card credit, they should do so as soon as possible before the card validity ends (especially the xerox credit). Student can collect the remaining credits in cash at the Central Library. Student must bring their ID card with them.
Canteen credits can be collected even after the end of studies and after students return the ID card at the ID card office. Credits are returned in cash at the cash office at main canteen at tř. 17. Listopadu 54, after students show their ID card or passport/ID to the office administrator. It is possible to send the credits to the student’s bank account after arrangement with the cash office administrator in exceptional cases. Computer centre and ID card office do not have access to the remaining amount of credits on your ID card account.

Students should return their card as stated in the Contract to borrow an identification card, i.e. 30 days at the latest after they finish their studies. Students lose their deposit after the Deadline. Deposit is returned in cash.
Identification card can be returned to the ID card office via postal service only in exceptional and justified cases after previous agreement with ID card office. The deposit is returned to student’s bank account.
Students can keep an ISIC card and use it until its expiration, however the right to refund the deposit is forfeited.

Your old card will be blocked once a new card is printed. New card will be activated on the following day. Remaining credits for canteen or xerox services will be transferred to your new card as well as list of books lent from library. Your passwords and building entrance rights are transferred as well.

• Canteen
  If you have ordered a meal on the same day as the day your card is printed you must pick up a meal ticket at a cashier’s desk in the main canteen. Next day’s order will be transferred to your new card. New orders using your new card are available before noon the day after printing of the card.
  FoM or FoHS students and employees who eat at the University Hospital canteen must report change of their card in UH office next to the canteen. New chip number will be then uploaded into their systems.
• Library
  Book loans are transferred. However, you will receive a new user ID number for university libraries (e.g. C000012345). User ID number is used by students who order books they want to lend online. You will receive your new number from the library employees at desk B or at ID card office when receiving the card. You must inform the employees of Olomouc Research Library about change of your ID card and let them update your new card number into their system.
• Door accesses
  Set-up door accesses will be automatically transferred.
• ISIC/ITIC licence number
  Your new ISIC/ITIC card will have a new licence number in case of loss/theft. You should inform the relevant discount providers about this change (DPMO, DPP, e-shops). You also need to check the change of the license number in the Alive App.

Students enrolling to Palacký University Olomouc cannot use ISIC cards issued outside Palacký University as the UP card contains a chip, which is the holder of information enabling access to all UP systems – canteen, buffet, accommodation at dormitories, book loans at libraries of UP, access to buildings, etc. You can apply for the standard blue card, or in case that you want to use the international discounts, we advise to apply for the ISIC, since after expiry of your previous card you would have to pay for the change from the UP blue card to ISIC.

Students who enter the first-year studies again within one or more faculties at PU do not have to send a request for a new card if they do not change a form of study (full-time to distance and vice versa).

Students transferring from FoM or FoHS to another faculty or vice versa must request a new ID card as their card serves as an ID tag for the University Hospital. (ID card is distinguished by a coloured line on the right edge of the card).

If a student of follow-up studies wants to have a new ID card (e.g. loss, damage, theft of the ID card), they must pay the deposit in the online application form (and validation fee for the ISIC card), fill and send the online request for an ID card with an appropriate photography.

Students who have finished their bachelor studies and who will continue with their studies at master’s level and did not return their previous card do not have to pay the deposit of 200 CZK for a new ID card. If students change the form of studies from full-time to combined, they must apply for a new identification card and they must pay the deposit (pay online button in the online application form). They will receive a standard blue ID card.

First, you need to submit all relevant documents to the Student Affairs Office and wait until the changes are processed by the clerk and updated in the STAG system. Only then can you visit the identification card office; after paying the fee for change of data, a new card will be issued at the spot.

In the event of a change of surname between the submission of the Application for the issuance of an ID and entry into the 1st year, when the student does not yet have a card issued, you must select the “Block print” option in the online application form, after your surname is changed, contact your Student Affairs Office, which should change your name in STAG. Then search your name in https://portal.upol.cz after login to see if the change was already made. Only then can you come to the ID card office. Your card will be printed immediately.

Foreign students must keep their original pseudo-birth code from their previous studies. If you have generated yourself a new pseudo-birth code, go to Helpdesk in Portal or contact us via e-mail in order to get the pseudo-birth code fixed to the original one. Then there is no need for getting a new ISIC, you just need to get a revalidation stamp. If you have a room reserved at dormitories with the new pseudo-birth code, you must inform the Accommodation and dining department regarding the change of the birth code.

If the length of studies is longer than one month and the students do not own an ISIC card from their home or an UP standard blue ID card and they would like to own Palacký University card, students can pay the deposit and license fee (only ISIC card). Students shall pay these fees via the relevant online system available to them (Online Application Form, Portal UP). Your coordinator will inform you about all necessary steps.

To exchange your standard card for an ISIC card, simply visit the Identification Card Office during office hours. Your ISIC card will be printed on the spot. There is a fee for changing the card and obtaining the ISIC license, which can be paid in cash or by card (see Fees).

Each user is responsible for loss, damage, theft of ID card and for damages caused by abuse of the ID card. Loss or theft of card should be reported by ID card user via HelpDesk or e-mail at karty@upol.cz according to the Contract to borrow ID card. Your card will be blocked as soon as possible.
Do not pay validation fee in STAG, payment for a new card (with ISIC/ITIC card also for a new licence) shall be made at the ID card office. Your card will be made on the spot and will be active the next day.
Students using the online version of ISIC in the ALIVE app can explicitly request their card not to be blocked, so that they can use it for discounts until they apply for a new card. However in this case all risks arising from misuse of the lost/stolen card (financial credit, door accesses, licence number) are at the student’s own responsibility.

If your card is damaged then you have to pay a new deposit fee for a new card at the ID card office. You will then receive a new card. The card will be activated the next day.
If you own ISIC card with a valid license, then the license will be transferred to the new card without any extra fee.
Visit the ID card office during office hours where the functionality of your card will be evaluated. In case of no-fault damage, the card will be replaced for free under warranty. If the card is visibly damaged contrary to the terms of agreement, you will have to pay a new deposit.

If the students keep their ID card during their interruption of studies then the card is electronically reactivated upon their return to studies and the student does not lose their deposit fee.

You should return the card as stated in the Contract to borrow an identification card which each student signs before receiving the card. This must be done within 30 days after ending your studies, otherwise the deposit is forfeited. In case of the ISIC card, students do not have to return it and can use the card until the expiration of licence outside the UP for discounts.

The card can be returned via postal services only in exceptional cases after previous agreement with the ID card office with a formal written request to return the deposit to the bank account.

Thanks to the joint project of the Research Library in Olomouc (VKOL) and UP and thanks to the cooperation of both institutions, UP students (and employees) can use their identification card as a VKOL reader's card, thus replacing their existing card issued by VKOL. The payment of the VKOL registration fee remains.

The use of an identification card for VKOL readers brings several indisputable advantages: in particular, increased protection against abuse if the card is lost and the use of one identification card instead of two.

The exchange should take place immediately after the end of your studies.
Your canteen account changes from student to free account and you will first use up money from your student account and then your meals will be deducted from your income.