Identification cards

Information memorandum

Dear ISIC and ITIC cardholders,

From the 2021/2022 academic year, GTS ALIVE s.r.o has decided to make two add-ons to the ISIC and ITIC cards: a digital card and and a cardholder’s user account. Cardholder’s user account (My account) will be automatically generated for each cardholder. In addition, all cardholders will be able to use the digital card in the ALIVE App on their smartphones.

To this end, it will be necessary to receive a digital version of the cardholder’s photo and his or her e-mail address (assigned by Palacký University Olomouc) to make the two add-ons (i.e. the digital card and the user account) work; such personal data will be provided to GTS ALIVE s.r.o by Palacký University in addition to the personal data provided under the ID Card Agreement.

The photo is necessary to display the ISIC/ITIC digital card correctly and make it possible to check the identity of the holder of the digital card (e.g. by a services provider). The e-mail address is necessary to provide the cardholder with the login details of the ISIC/ITIC user account. Therefore, GTS ALIVE s.r.o. believes that it is necessary to receive the e-mail and the photo to be able to provide its services linked to the ISIC/ITIC cards to the existing cardholders as well as new applicants.

We have been informed by GTS ALIVE s.r.o. that if you do not consent to your digital photo and e-mail address being provided to GTS ALIVE s.r.o., it will be no longer possible to use the services linked to the ISIC/ITIC card. In such a case, please do not renew the ISIC/ITIC license by making a payment for the validation stamp.

If you do not renew the ISIC/ITIC license, you will still be able to use the ISIC/ITIC card as a Palacký University student/employee card.

Thank you for your understanding


General Information – mass distribution of ID cards to 1st year students and of validation stamps

Student will receive an email that the card is printed and is ready to be picked up. It is important to wait for the email before coming to the location of issuance. The card is ready to be picked up only after receiving the email. The email will contain a link to the reservation system which must be used to order a term to pick up the card.

Student can also find out if their card was printed at after logging in the system and searching their name in the search bar. If the card is printed, there should be a card number and date of creation displayed.

It is possible to pick up the validation stamp or the ID card outside the mass distribution period in the ID card office (Zbrojnice building, Biskupské nám.1, door no. 387) during office hours.

ID card office will be open for students and employees based on the registered term in the reservation system or based on previous telephone agreement. If necessary, contact Helpdesk, email or call 585631840.

Instructions for new students

Students entering UP should open their online application form after receiving Notification of admission to study at (Login information are the same as to when you created the application)

Then proceed as follows:

  • Choose a type of identification card (student ID card – hereinafter ID card) in menu Card selection (see CARD TYPES).
  • Upload a photo in a passport format
  • Agree to the personal data processing
  • Send the application for the ID card by pressing the button in the form
  • Student will see payment data after sending the application also in menu Card selection –section Payment
  • You cannot change the type of ID card after sending the payment for the ID card. You must contact the ID card office via Helpdesk or in person to make such change.
  • Application and payment for the ID card shall be sent as soon as possible, they are necessary for making of ID card

Further information:

It is NECESSARY that the ID card is selected, and the payment is sent in order to ensure that cards and contracts to borrow the ID card are prepared for mass dispense of the ID cards to all of the incoming students. Late posting of the application may affect the date of ID card issuing.

Students are required to have an identification card (ID card) in accordance with Act. No. 111/1998 Coll. of the Higher Education Schools. Student ID card (ID Card) confirms the student's legal status, which entitles them to use rights and benefits under legal regulations or under the internal regulations of the university.

Students of full-time study program use ISIC cards with international validity or a standard blue card. Students of combined, distance, lifelong form of studies, and employees receive standard blue identification cards with Palacký University logo.

The benefits of the ISIC card are available at

Students, who already have ID card from previous studies at UP Olomouc do not have to send a new application for an ID card (only exception is in case of studies at FoM and FoHS, see  “Do I have to send a request for a new card if I have one from my previous studies at Palacký University?”),  ISIC card validity can be prolonged by purchasing a new validation stamp using online payment method in STAG.

Students with valid ISIC card from other universities must apply for a new ISIC card (or a standard blue card) issued by UP Olomouc as other cards cannot be used within information systems of UP Olomouc.

Students are required to change the type of card from ISIC to standard blue ID card if they change the type of studies from full-time to combined.

Instructions for new employees

It is necessary to come to the ID card office after signing of the employment contract in order to process the employee’s card. Bring a passport size photograph with you, either in paper form or electronically, so that you would be able to send it to us via email.

The first card print is for free. If the card is lost or damaged, fee for a new print is 200 CZK. The fee must be paid either at main cash register office at the rectorate building (Křížkovského Street, Rector's Courtyard on the left), or in the ID card office at Computer Centre (2nd floor of Zbrojnice building, door no. 387).

Employee must return the ID card in person in the ID card office upon termination of employment no later than three days after the termination of the employment. This text is also in the contract to borrow ID card.

New employee will receive three printed contracts to borrow an ID card along with the ID card. One contract is intended for the employee, the second for HR department – employee should deliver it in person or via internal mail, and the third is stored in the ID card office.

Login for logging into Portal UP: In the header of the contract to borrow an ID card you will find user ID for logging into Portal along with the assigned email address. Further information such as setting your password can be found in the Guide for Foreign Employees at:

Password to Portal is the same as to the university email. It is listed in the header of the contract to borrow an ID card along the login to Portal UP.

Entrances are set up on the basis of an email request from the head of the department or building administrator (according to the customs of a faculty). The request sent to Computer Centre by head of the department or building administrator must include number of the identification card (identification code), name and surname and required entrances.

In addition to the standard employee card, it is also possible to print an ITIC card for teachers.

ID card types and their use

  • ISIC
    ISIC card is the only proof of student status recognized worldwide. Every full-time studies student will receive this ID card upon commencement of studies. The card is valid for 16 months and has to be revalidated later on. ISIC card enables students access to all the UP apps, serves as a proof of student status outside UP, gives students opportunity for exclusive discounts and advantages (in shops, restaurants, education, entrance fees, travelling, accommodation, bank allowances, etc.), more at 
    Students of Faculty of Medicine and students of Faculty of Health Science will receive an ISIC card with a printed coloured strip on the back side of the card. Further, the back side will serve as a name tag at University Hospital Olomouc.
    Students can prolong the validity of their ISIC card by purchasing a validation stamp.
    If a student doesn‘t prolong their ISIC card validity the card will be discarded from the system of active ISIC cards and it will become useless outside UP where it remains valid as a standard student card.   
    In order to use full advantages of the international ISIC card (discounts outside UP), you must activate it at

    Purchase of revalidation stamp is not mandatory at UP.
    Electronic validity of the ISIC card at university IS is activated automatically after continuation to next year of studies. The card serves as a student card during the whole period studies.
  • Standard blue card
    This card is meant for students of full-time study programs who do not want to have an ISIC card and for students of other types of study programs.  It is valid only at PU. Validity of this card does not have to be renewed. It is deactivated upon completing or interrupting the studies.
    Students of FoM and FoHS will receive a card distinguished by graphic element. It will serve as a name tag at the University Hospital Olomouc.
    The card remains valid throughout the whole period of studies.
  • Employee ID card
    Employees can use their ID card for catering, building entrances, payment at FreshUP and for borrowing books. If you have received your card before 2007 and you have paid the deposit, you will get it back when you return your card. The deposit payment fee is not required since 2007. Furthermore, ID cards are redesigned according to new visual style with a stripe including a description of their position within PU (employee, teacher, senior) on their right side.

    Please note that the meal allowance is subsidized by the employer on the employee’s card from working hours equal to or more than three hours per day and that a free account is set, when monthly expenditure is subsequently deducted from the salary. If the card is lost or stolen, please, report it immediately (via Helpdesk, phone call or by email) in order to block the card.

    Employees can use their cards as an ID card at Olomouc Research Library. More information can be found at (Benefits).
  • ITIC
    ITIC (International Teacher Identity Card) is the only internationally recognized ID card for teachers. It can be issued only to academic staff of UP with employment of at least 0,5 indefinite or definite at least for 12 months. The ITIC license is valid from 1st September of the relevant calendar year until 31st December of the following calendar year. The card validity can be extended by purchasing a validation stamp at CC at the ID card office. An application is required to print an ITIC card, such application is not required to print the employee card. The ITIC card replaces the standard "blue" UP employee card as it works equally within the access system, in the canteen or in the UP library. Information regarding benefits can be found at (Benefits). Other discounts for travelling, culture, sport etc. are available at

Following card types include only a pictogram, not a photograph:

  • Canteen ID Card
    This card is used for the needs of UP canteens and it is distributed by Accommodation and dining office.
  • ID Card for short-term visitors
    This card is used by short-term visitors visiting for a period of time shorter than three months. It is distributed at the ID Card Office upon receiving a request through the system from a faculty employee responsible.
  • Parking card of PU 
    This card is used for parking within premises of University Hospital of Olomouc. 




200 CZK

LOSS/THEFT (standard UP card)

200 CZK

(payment for loss/theft + 250 CZK for new international licence (ISIC number)

450 CZK


200 CZK

CHANGE of surname / title / photography

150 CZK


VALIDATION STAMP, first license (international ISIC validity),
new license upon printing of a new card after loss/theft/damage of ISIC card

250 CZK


Card production


LOSS / THEFT of the card
only after filling in a request for a duplicate of the card)

250 CZK

Deposit and card distribution

Deposit payment for student card

Both types of ID cards are issued under a deposit of 200 CZK, which is refundable upon fulfilment of conditions in the “Identification card application contract”. Students who would choose International ISIC card must pay additional 250 CZK for the international license.

Deposit for the ID card is forfeited in case of non-enrolment to the studies.

Applicant admitted to studies will follow the instructions in the online application form ( Information regarding the deposit fee including bank account number and unique variable symbol will be displayed in the Application overview after receiving the notification of acceptance or decision on admission to studies at UP.

Student that was admitted to more than one studies (more faculties) should send only one ID card application form and pay a deposit only once.

How to pay the deposit for the ID card: 

  1. Online payment
    You can pay the deposit by the payment gate at Portal using you bank card. We highly prefer this form of payment. Click the “Pay deposit online” button available after login to Online Application Form (, then you will select card type and upload photo.
  2. Payment by bank transfer
    If a student cannot pay the deposit online, he/she can pay it by bank transfer to: bank account number/bank code 19-1096330227/0100. You must include your unique variable symbol from the Online application form. (
  3. Payment at the ID card office or main cash office (exceptional cases)
    Students, who haven’t sent their application form using Online Application Form or for some verifiable reason have not paid the deposit by any of the aforementioned ways, must pay at the ID card office, preferably by card or with cash. Other option is payment at the main cash office (Rectorate building, Křížkovského 8) before they come to collect their card. Student must bring their variable symbol to the cash office (in order to connect the deposit fee payment with the student’s ID card). You must bring the cashier receipt to Computer Centre’s ID card office (Zbrojnice building, Biskupské náměstí 1, room 3.87) or to mass dispense.

Identification card distribution for the first-year students

Place and date of the mass ID card distribution are published in September on the Computer Centre website – section General Information – mass distribution of ID cards to 1st-year students and of validation stamps. Students will receive information regarding the ID card print via email. Students can find out whether their card is printed by entering their name in the search bar at

First-year students pick up their cards during the mass distribution.

It is possible to pick up the validation stamp or the ID card outside the mass distribution period in the ID card office (The Armoury building, Biskupské nám. 1, door no. 387) during office hours.

Where to put credit to the ID card for canteen and xerox services

Collecting remaining credits after the end of the studies

If a student end their study and they want to collect the remaining ID card credit, they should do so as soon as possible before the card validity ends (especially the xerox credit). Student can collect the remaining credits in cash at the computer administrator in Zbrojnice or at Central Library (1st floor, desk B). Student must bring their ID card with them.
Canteen credits can be collected even after the end of studies and after students return the ID card at the ID card office. Credits are returned in cash at the cash office at main canteen at tř. 17. Listopadu 54, after students show their ID card or passport to the office administrator. It is possible to send the credits to the student’s bank account after arrangement with the cash office administrator in exceptional cases. Computer centre and ID card office do not have access to the remaining amount of credits on your ID card account.

Deposit payback for the student card (student card)

Students should return their card as stated in the Contract to borrow an identification card, i.e. 30 days at the latest after they finish their studies. Students lose their deposit after the Deadline. Deposit is returned in cash.  
Identification card can be returned to the ID card office via postal service only in exceptional and justified cases. The deposit is returned to student‘s bank account. Each case is judged by a Computer Centre employee for its legitimacy.

Validation and stamp distribution

The preferred way of payment for the validation stamp is via online payment gate at Portal of STAG in My studies – My payments section using „Pay Online“ button. Students do not have to bring any proof of payment or wait for STAG payment status change to “Paid” when collecting their validation stamp as the payment is traceable by a Computer Centre employee within 5 minutes after the payment. Students can collect the validation stamp almost immediately at the distribution spot or at ID card office.

Validation stamp can also be paid via bank transfer (account no.: 19-1096330227/0100). Students are required to enter a correct variable symbol (it can be found in the “my payments” section), which can be found there from the beginning of September. When the status of payment is not “paid” within 7 business days even if you have paid for the stamp, bring a proof of payment (statement of account) with you when you come to collect your validation stamp. The payment was not probably paired with your account.

Validation stamp is used for inclusion into the national database of valid ISIC cards and for verification of ISIC card validity for discount providers. 

Validation stamp can be purchased after the enrolment to the next year of studies. 

Information regarding mass distribution of validation stamps are published here.

It is possible to pick up the validation stamp or the ID card outside the mass distribution period in the ID card office (Zbrojnice building, Biskupské nám.1, door no. 387) during office hours.

FAQ regarding ID cards

What will happen once I change a card? (new ID card issue, lost ID card, etc.)

Your old card will be blocked once a new card is printed. New card will be activated on the following day. Remaining credits for canteen or xerox services will be transferred to your new card as well as list of books lent from library. Your passwords and building entrance rights are transferred as well.
Students who didn’t pay the validation stamp fee, but want to receive a new valid ISIC card must pay for the revalidation online before they come to collect the card at the ID cards office.

  • Canteen
    If you have ordered a meal on the same day as the day your card is printed you must pick up a meal ticket at a cashier’s desk in the main canteen. Next day’s order will be transferred to your new card. New orders using your new card are available before noon the day after printing of the card.
    FoM or FoHS students who eat at the University Hospital canteen must report change of their card in UH office next to the canteen. New chip number will be then uploaded into their systems. You do not have to pick up a meal ticket, meals ordered on the day of card’s print are available. 
  • Library
    Book loans are transferred. However, you will receive a new user ID number for university libraries (e.g. C000012345). User ID number is used by students who order books they want to lend online. You will receive your new number from the library employees at desk B or at ID card office when receiving the card. You must inform the employees of Olomouc Research Library about change of your ID card and let them update your new card number into their system.
  • Xerox services
    Your credit and login will be transferred. If you experience issues with the credit transfer, go to computer network administrator in the ground floor in Zbrojnice (next to the computer room) or to desk B in the library. This service is available also at library at Theoretical institutes.
    Foreign students who had their pseudo-birth code changed in STAG and who received a new printed card use their generated pseudo-birth code from the first card as a password for printing.
  • DPMO
    Your new ISIC card will have a new licence number in case of loss/theft (under photography). If a student has bought a monthly/quarterly season ticket, he/she must inform DPMO employees about the licence number change in order to have it correct for possible revision control ticketing in public transport.

Do I have to apply for a new ISIC even though I have a valid one from a different school?

Students enrolling to Palacký University Olomouc cannot use ISIC cards issued outside Palacký University as UP Olomouc card contains a chip, which is the holder of information enabling access to all Palacký University systems – canteen, buffet, accommodation at dormitories, book loans at libraries of Palacký University, access to buildings, etc. Validity of ISIC distributed at UP can be prolonged throughout the whole study period by a purchase of a revalidation stamp.

Therefore, ISIC distributed by another institution would not work at electronic services at UP. You can own more international ID cards.

Do I have to send a request for a new card if I have one from my previous studies at Palacký University?

Students who enter the first-year studies again within one or more faculties at PU do not have to send a request for a new card if they do not change a form of study (full-time to distance and vice versa).

Students transferring from FoM or FoHS to another faculty or vice versa must request a new ID card as their card serves as an ID tag for the University Hospital. (ID card is distinguished by a coloured line on the right edge of the card).

If a student of follow-up studies wants to have a new ID card (e.g. loss, damage, theft of the ID card), they must pay the deposit in the online application form (and validation payment for the ISIC card), fill and send the online request for an ID card with an appropriate photography.

Do I have to change a type of card if I will be a first-year student of the follow up studies?

Students who have finished their bachelor studies and who will continue with their studies at master’s level do not have to pay the deposit of 200 CZK for a new ID card. If students change the form of studies from full-time to combined, they must apply for a new identification card and they must pay the deposit (pay online button in online application form). They will receive a standard blue ID card. As for ISIC card, the validation stamp must be purchased (see validation and stamp distribution).

I changed my surname when I send application to the first year of study. What should I do?

You must select the block print option in online application form, after your surname is changed, contact your study department, which should change your name in STAG. Then search your name in after login in order to see if the change was already made. Only then you can come to the ID card office. Your card will be printed immediately.

I will enrol to studies today, when can I get my student card?

Students are not registered in STAG on the day they enrol to studies. Then their data must be generated (login, STAG number, e-mail address, ID number etc.). If the enrolment is later than in standard period and students should collect their card later during academic year. However, be aware that the card is not active on the day of the print. It is activated the next day.

I am a foreign student of the follow-up studies and I have a newly generated pseudo-birth code in the Online Application Form. Do I have to get a new ISIC card?

Foreign students must keep their original pseudo-birth code from their previous studies. If you have generated yourself a new pseudo-birth code, go to Helpdesk in Portal or contact us via e-mail in order to get the pseudo-birth code fixed to the original one. Then there is no need for getting a new ISIC, you just need to get a revalidation stamp. If you have a room reserved at dormitories with the new pseudo-birth code, you must inform the Accommodation and dining department regarding the change of the birth code.

How can I pay the deposit for the ID card as a foreign student (e.g. Erasmus, Ceepus, agreements, etc.)?

If the length of studies is longer than one month and the students do not own an ISIC card from their home or an UP standard blue ID card and they would like to own Palacký University card, students can pay the deposit 200 CZK and 250 CZK license fee (only ISIC card). Students shall pay these fees at the main cash office of Palacký University (left side of the courtyard of the Rectorate building, Křížkovského 8), total price for ISIC card is therefore 450 CZK, standard blue card deposit fee is 200 CZK. Students should then bring their Application form of identification card, photography and proof of payment to ID card offices (Zbrojnice building, Biskupské náměstí 1, 2nd floor – ISIC signs), or to their study officer or foreign study stay coordinator.  If the student is going to pay via bank transfer, then the student must use the variable symbol 99968061 and specific symbol is birth code (for students from Slovakia) or date of birth.

I lost my ID card / My card was stolen, what should I do?

You must inform Computer center in person or by email. Your card will be blocked within 24 hours. If your ISIC card was stolen or lost, you lose your ISIC licence (ISIC number, validation stamp). Payment for a new card shall be made at the main cashier’s office at the Rectorate building (left part of the Rectorate courtyard, Křížkovského 8). Bring the proof of payment to Computer Center to ID card office (Biskupské náměstí 1, Zbrojnice, 2nd floor – ISIC signs). Your card will be made on the spot and will be active the next day. ISIC card validity is printed on the front side of the card.

My card is not working (in canteen, library, room access), what should I do?

If your card is damaged then you have to pay a new deposit fee for a new card at the main cash office of Palacký University (left side of the courtyard of the Rectorate building, Křížkovského 8). You will receive a payment receipt which you should bring with you to ID card office at Zbrojnice (Biskupské náměstí 1, 2nd floor, room 3.87). You will then receive a new card. The card will be activated the next day.
If you own ISIC card with a valid license, then the license will be transferred to the new card without any extra payment.
If your card is not visibly damaged, go to the ID card office first, where the state of the card will be considered. If the card lost its functionality, you will get a new card printed free of charge. 

Do I have to return my card if I interrupt my studies and what will happen after I return to studies?

If the students keep their ID card during their interruption of studies then the card is electronically reactivated upon their return to studies and the student does not lose their deposit fee.

Do I have to return the card after I finish my studies?

You should return the card as stated in the Contract to borrow an identification card which each student signs before receiving the card. This must be done within 30 days after ending your studies, otherwise the deposit is forfeit. Alternatively, in case of ISIC card, student does not have to return it and can use the ISIC card until the end of license outside UP for the rest of the calendar year. That is a standard procedure.

The card can be returned via postal services only in exceptional cases with a formal written request to return the deposit to the bank account. However, this is not a standard procedure and due to the occupancy of the economic department it is accepted only if a student is abroad, or he/she ended his/her studies for health reasons. The reason for sending back the deposit to your account must be part of your request.

I paid for my revalidation stamp on-line today. When can I pick it up?

If you pay the validation stamp fee via Portal of STAG online, you can collect your stamp within five minutes after the payment. The payment will be paired within the system after a few days when it is processed by the economic department of UP. When the payment is processed, the system will display “Paid” status.

If the payment was made via bank transfer and the payment still has “Unpaid” status, you must bring your payment order in order to receive the validation stamp. Please note that when confirming the payment, your statement does not display variable and specific symbols identical to those entered according to the Portal of STAG.

Can I use ID in other libraries in Olomouc?

Thanks to the joint project of the Research Library in Olomouc (VKOL) and UP and thanks to the cooperation of both institutions, UP students (and employees) can use their identification card as a VKOL reader's card, thus replacing their existing card issued by VKOL. The payment of the VKOL registration fee remains.

The use of an identification card for VKOL readers brings several indisputable advantages: in particular, increased protection against abuse if the card is lost and the use of one identification card instead of two.

Can I use ISIC in order to get a student discount for fare in DPMO?

Yes, ISIC is your student card and it is used to give you fare discount. 

When do I have to change my student card to an employee card when I’ll become an employee of the university?

The exchange should take place immediately after the end of your studies. Laboratory and building access must be set in cooperation with a head of department or his/her assistant as your entrance profile changes from student to employee. 
You canteen account changes from student to free account and you will first use up money from your student account and then you lunches will be paid from your income.

I cannot upload a photo in the online application

t's possible in such case to download an application for an ID card (see Identification card applicatioform - Student ID card) and send it via postal service.

Use of ISIC card

Within Palacký University: 

  • Eat at student’s canteen
  • Borrow books in libraries
  • Copy and print
  • Access buildings or lecture rooms
  • Access the internet on computers in Zbrojnice and at faculties. 

Outside Palacký University: 

  • Processing of DPMO card
  • ID card to Research Library in Olomouc  

The International Student Identity Card (ISIC) is the only globally recognized document proving student status.

Thousands of student benefits worldwide:

  • Over 2 200 places with ISIC discount in CZ
  • Validity of ISIC ID card in 130 countries worldwide
  • Discounts on travelling, accommodation, entertainment
  • Discounts on transport - discounted student fares - You can find the integrated transport system of the Olomouc Region IDSOK at
  • Advantageous travel insurance from 200 CZK for whole year.
  • Discounts in shops, restaurants and coffee shops
  • Discounts on culture (theatres, galleries, castles)
  • Discounts on festival tickets.
  • Discounts on season tickets in ski resorts.

Complete database of discounts can be found at

Office hours

ID card offices are located in 2nd floor of information center building in Computer Center.

Monday 9.00 - 11.30 13.00 - 14.00
Wednesday 9.00 - 11.30 13.00 - 14.00
Thursday 9.00 - 11.30 13.00 - 14.00
Friday 9.00 - 11.30  

Always check the availability of the ID card office in the reservation system.
Please make a reservation for a slot at
Send any questions via Helpdesk ( – category "Identification cards and validation stamps".



Head of the Operations Department: 

Mgr. Leoš Jurásek MBA
+ 420 585 63 1822

ID Card Office: 
(room 387)

Alena Vymětalová
+ 420 585 63 1840

Mgr. Lucie Vítková
+ 420 585 63 1832

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